Shipping

We ship within North America. BGD Studio reserves the right to deny a purchase if the location incurs exorbitant shipping costs.

Orders within Canada are shipped using Canada Post and orders outside Canada will be shipped using FedEx.

A signature is required on receipt of the package, so please make sure someone will be in to receive it.

Delivery time
We are a small studio so BGD Studio prints on demand. Our printer produces the posters once payment has been made. So please be aware that shipping times can vary depending upon the product. 

All orders are normally shipped and packaged from Toronto, ON within 10 working days.

Please be patient as COVID-19 conditions may extend the shipping time.

BGD Studio is not responsible for any delay that results from an incorrect address, holidays or because incidents beyond our control. 

Shipping costs
We will calculate the shipping cost depending on the volume, weight and destination of the products purchased.

Example rates:

• Canada: $10 – $25

• United States: $15 – $30

Please note that any customs duties and taxes for overseas orders are the buyer’s responsibility to pay.

Returns
If, for whatever reason, the customer is dissatisfied with a product bought directly from BGD Studio, the purchase may be exchanged only. Custom produced items are however not eligible for return.

To exchange an item, please email us with your concern, details of the item to be exchange, and the reason for its exchange. The customer must inform BGD within 7 days of their intention to return the item. The package must then be shipped within a further 14 days. All shipping costs, duties and taxes have to be paid by sender.

BGD Studio
355 Adelaide St. W. Floor 6
Toronto, ON M5V 1S2
Canada

All returned items must arrive unused and in the original packaging. Upon receipt of the items, a full refund will be made – the shipping costs are not refundable – within 30 days.

Damaged items
If any item arrives in a less than perfect condition, please notify us immediately at gerowbrittany@gmail.com. We will do our best to remedy the situation as quickly as possible.

The customer should only accept packages without visible signs of wear and tear.  If the customer decides to accept visibly damaged items, this should be noted on the delivery form next to their signature.  If product is found to have been affected, the customer must email us immediately, attaching pictures of both the packaging and its contents. All the original packaging must also be retained, as we can be insured to contact the shipper courier in case your purchase is damaged in transit.

The customer must inform BGD within 7 days of their intention to return the item. The package must then be shipped within a further 14 days.